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PRIVACY POLICY

Effective Date: 17/02/2026

Aywayk (“Aywayk”, “we”, “us”, “our”) is a travel company registered in the Plurinational State of Bolivia, with registered address at Achumani, Calle 29A N116, La Paz, Bolivia.

Aywayk acts as the principal organizer and supplier of the travel services offered on www.aywayk.com.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or book travel services with us.


1. Personal Data We Collect

When you interact with our website or purchase travel services, we may collect the following categories of personal data:

Identity Information

  • Full name

  • Date of birth (if required for booking)

  • Nationality

Travel Identification Information

For certain travel services (such as flights, hotel check-in, or immigration requirements), we may collect:

  • Passport holder’s full name

  • Passport number

  • Passport expiry date

  • Nationality (when required)

We do not collect or store passport scans or biometric copies unless legally required for a specific purpose.

Contact Information

  • Email address

  • Telephone number

  • Billing address

Booking Information

  • Travel dates

  • Passenger details

  • Special requests

Payment Information

Payments are processed through third-party providers such as:

  • Shopify Payments

  • PayPal

  • Binance

  • Bybit

We do not store full credit card details or full crypto wallet credentials. Payment processing is handled securely by certified payment providers.

Technical Data

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and tracking technologies


2. How We Use Your Personal Data

We process your personal data for the following purposes:

Contract Performance

To:

  • Confirm and manage your booking

  • Arrange flights, hotels, transport, and travel services

  • Communicate essential travel information

  • Provide customer support

Legal Obligations

To:

  • Comply with airline and hotel requirements

  • Fulfill immigration or governmental obligations

  • Comply with tax and accounting laws

Legitimate Interests

To:

  • Prevent fraud

  • Improve our website and services

  • Analyze booking behavior

  • Ensure platform security

Consent

To:

  • Send marketing communications (if you opt in)

  • Place non-essential cookies (where required by law)


3. Sharing of Personal Data

We may share necessary personal data with:

  • Airlines

  • Hotels

  • Transport providers

  • Local guides

  • Payment processors

  • IT and hosting providers (including Shopify)

  • CRM and email marketing platforms

  • Government authorities where legally required

We only share the data necessary to perform the requested travel service.

We do not sell personal data to third parties.


4. International Data Transfers

As Aywayk operates internationally, your personal data may be processed in Bolivia and in other countries where our service providers are located.

Where personal data is transferred internationally, we rely on appropriate safeguards such as contractual data protection clauses and provider compliance mechanisms to ensure adequate protection.


5. Data Retention

We retain personal data only for as long as necessary:

  • Booking and accounting records: up to 5 years in accordance with tax and accounting obligations

  • Passport identification data: retained only for the period necessary to complete the travel service and comply with applicable legal requirements. Unless legally required otherwise, passport data is deleted within 90 days after completion of travel.

  • Marketing data: retained until you withdraw your consent


6. Data Storage and Security

Passport identification data may be stored within:

  • Shopify order records (secure admin access)

  • Secure internal operational files accessible only to authorized Aywayk personnel

Access to personal data is restricted to authorized personnel who require it for operational purposes.

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Restricted administrative access controls

  • Secure hosting infrastructure

  • Encrypted payment processing via PCI-DSS compliant providers

  • Controlled access to operational files

However, no method of transmission or storage over the Internet is completely secure.


7. Marketing Communications

If you subscribe to our newsletter or opt in to receive promotional communications, we may use your email address to send travel offers, updates, and relevant information about our services.

We rely on your consent to send marketing communications. You may withdraw your consent at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.


8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Ensure website functionality

  • Analyze website traffic

  • Measure advertising performance

  • Deliver targeted advertisements

We may use third-party advertising services such as Google Ads and Meta (Facebook/Instagram), which use tracking technologies to display personalized advertisements.

Where required by law, we obtain your consent before placing non-essential cookies on your device.

For more information, please refer to our Cookie Policy.


9. Your Data Protection Rights

Depending on your location, including if you are located in the European Union, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

To exercise your rights, please contact us at:

[Insert Aywayk official contact email]

We will respond within the timeframe required by applicable law.


10. Age Requirement

Our services are intended for persons aged 18 or older unless accompanied by a legal guardian.


11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.


13. Contact Information

Aywayk
Achumani, Calle 29A N116
La Paz, Bolivia
Contact :
Via our secure contact form at www.aywayk.com/pages/contact-us
Website: www.aywayk.com