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GENERAL TERMS AND CONDITIONS

Updated January 2026

AYWAYK – Achumani, Calle 29A N116, La Paz – Bolivia
Website: www.aywayk.com
Contact: via our secure contact form on the website

Aywayk defines the General Terms and Conditions of Sale (GTCS) depending on the specifics of its trips. Any purchase of a tour implies acceptance of the GTCS. In case of contradiction between the GTCS figured in the program or the brochure and the website, the GTCS on the website shall prevail.

Aywayk acts as the principal organizer and supplier of the travel services offered through its website.

1 – REGISTRATION AND PAYMENT

1.1 Registration

Any adult can register for our trips with our sales team (by email or by phone) or via our website www.aywayk.com.

Your registration is final after receipt of the complete registration form (RD), dated and signed or validation of the RD on our site by the online registration process (subject to confirmation by Aywayk, considering the aptitudes, especially the physical conditions required by these trips).

For online bookings, a legally binding contract is formed once:

• The online booking process is completed;

• Payment (deposit or full payment) is confirmed by the payment provider;

• Aywayk issues written booking confirmation by email.

Electronic validation constitutes full acceptance of these Terms & Conditions.

1.2 Terms of payment, according to each case:

a) For all registration to our tours:

• More than 15 days before departure, a deposit of 35% of the total price of the tour as well as 100% of any plane tickets is required at registration and the balance no less than 7 days before departure;

• Less than 15 days before departure the total price of the tour is required.

Payment is considered received only once confirmed by the relevant payment provider.

Aywayk accepts payment via authorized providers including but not limited to:

• Shopify Payments

• PayPal

• Binance

• Bybit

If payment is made using cryptocurrency:

• The payable amount is calculated at the exchange rate at the time of transaction confirmation.

• Aywayk is not responsible for exchange rate fluctuations or market volatility.

• Refunds, where applicable, will be processed via the original payment method unless otherwise agreed.

• Any exchange rate differences resulting from cryptocurrency volatility are borne by the traveller.

2 – TRAVEL INFORMATION

2.1 Administrative and health formalities

Before signing up for your journey you must ensure that each passenger is in possession of a passport or other document and meets the requirements for transit and/or entering the country(ies) of travel.

On the website Aywayk communicates general information on custom formalities and health requirements but it is each passenger’s responsibility to ensure that they are in possession of the proper administrative documents required for the journey.

Each passenger is required to personally check the health and administrative requirements for their proper nationality before enrolling in any trip.

Any traveller who fails to present the required documents upon request of police, customs officials or health officials will not be able to claim any refund for the trip.

Aywayk cannot under any circumstances be held liable for the failure of any passenger to present required documents at any point during or prior to the tour (i.e. loss of identity papers and/or tickets).

Specific formalities are required for entry into or transit through the United States of America. If your nationality is part of the Visa Waiver Program you may apply for an electronic authorization ESTA (Electronic System for Travel Authorization) before embarking to the United States.

Travellers must, at least 72 hours before departure, fill out (online) the ESTA forms at https://esta.cbp.dhs.gov/esta/

Any possible visa charges are at the expense of the traveller.

Aywayk may collect passport details solely for operational purposes related to travel arrangements. The traveller remains solely responsible for ensuring passport validity and compliance with entry requirements.

2.2 Security and health information

We advise you to visit the website of your foreign ministry before departure for information on the current political and social situation in countries visited.

Health Risks: We advise you to contact your general physician for information on current required vaccinations and your national health information centre.

For more information refer to the website of the World Health Organization:
http://www.who.int/en/index.html

3 – CHANGES AT THE DEMAND OF THE CUSTOMER BEFORE DEPARTURE

(Your original wording preserved)

Any requests for changes at the demand of the customer for one or more parts of the tour after registration and before the issue of any plane tickets or others in case Aywayk can meet this demand which has been requested in writing more than 45 days before departure will be charged 60 $ per person, excluding any extra costs for issuing or penalties.

Any changes to air or land transport or any request to change the spelling of the name of the client, after issuance of personal plane tickets and others, made 35 days before departure will be considered as a cancellation by the client and will have to be followed by a new registration. Cancellation fees described under Article 4 may apply.

4 – CONDITIONS AND CANCELLATION FEES

4.1. If, for any reason, you are obliged to cancel your trip, you must inform your insurance company and Aywayk by any written means, which allows for an acknowledgement of receipt, upon the occurrence of the event triggering the cancellation. The issue date of the written cancellation will be considered the date of cancellation for the billing of cancellation fees. We draw your attention to the fact that the insurance company will estimate, based on the documents that you communicate directly to them, the date of the reason behind your decision to cancel your trip and in accordance will decide whether to reimburse the cancellation fees. We also wish to clarify that the insurance premium, visa fees, registrations fees and cancellations fees more than 60 days before departure are non-refundable by Aywayk.

4.2. Total cancellation charges schedule, except other terms (§ 4.3. and 4.4.)

4.2.1. The below mentioned cancellation fees will be charged for all travels with Aywayk, and should the case arise also those from articles 4.3 and 4.4 below: 

• More than 60 days before departure: 5% of the total of the RD, with a minimum of 100 $ per person as well as any non-refundable fees for all types of transport (air, land, and water travel). These fees are non-refundable by the cancellation insurance offered by most insurance companies.

• From 60 to 31 days: 35% of the total amount of the RD, with a minimum of 200 $ per person as well as any non-refundable fees for all types of transport (air, land, and water travel).

• Less than 30 days before departure: 100% of the total amount of the RD as well as any non-refundable fees for all types of transport (air, land, and water travel).

4.3. Partial cancellation charges schedule

If one or more registered traveller(s) on the same RD cancels their participation in a trip which the other participant will upkeep, the schedule for cancellations fees (section 4.2.1 and 4.2.2) will be calculated for the traveller(s) that cancel their tour based on the following:

• The amount of nominative services (i.e. plane tickets) and unused services at the date of cancellation and

• The quota of the maintained services of the tour (rental, accommodation, services….).

4.4. Other terms

In addition to the billing of costs under the schedule above, 100% of fees on hotel services for all types of journeys and for all tickets issued or subject to firm commitments and are non-refundable (scheduled flights, charter...) will be retained; that is 100% of i.e. the plane ticket. When multiple clients are registered on the same RD and one of them cancels their trip, the cancellation fee is deducted from money collected by Aywayk, regardless of the person who made the payment. In case of cancellation for any reason whatsoever, travel expenses outside the subscribed with Aywayk and incurred by the customer such as transport fees to and from the starting point of the journey with Aywayk, visa fees, travel documents, cost of vaccinations etc. are non-refundable.

Refunds, where applicable, will exclude non-recoverable costs already incurred, including airline tickets, supplier deposits, hotel reservations, permits, and administrative fees.

5 – INSURANCE

5.1. The registration to any of the services with Aywayk implies the possession of a personal insurance covering repatriation assistance. If no insurance has been purchased before departure the customer is obliged to inform Aywayk who requires the signing of a ‘discharge of responsibility’ before commencing any tour. In all cases it is important for the customer to always carry a copy of the insurance policy (or the contact details of the insurance company) as the customer remains solely responsible for any claims made.

Aywayk strongly recommends comprehensive travel insurance covering cancellation, medical expenses, repatriation, evacuation, and personal belongings.

6 – AIR TRANSPORT

6.1. Airline companies
Upon registration Aywayk will communicate you the name of the airline company/ies known to date who are likely to assure your flight(s). In case of changes after your registration Aywayk will inform you of these changes as soon as this comes to our knowledge. Flight schedules can vary up to several days or hours prior to departure depending on the permissions given by the air control traffic authorities. To avoid any confusion, we will only communicate to you the confirmed schedule by the company. We would like to point out that flights can occur at any time during day and night and this might mean that you must register at the airport several hours before daybreak and a maximum of 3 hours before departure.

6.2. Transport conditions
The general and special conditions of carriage of the airline company are available via the airline’s website or on demand. According to the Warsaw Convention, the airline may have to change, without notice, schedules, routes, airports of departure and arrival. Given the conditions applied by the airlines (scheduled or chartered), if the passenger does not register for the outbound flight or any of the flights in a series of flights (air pass) the return flight or other flights of the series will automatically be cancelled by the company. The passenger, if they wish to continue their travels, will have to buy, at their own expense, the new ticket(s) depending on availability. If in case of changes by the airline company i.e. technical problems, weather conditions or political problems beyond the control of Aywayk, delays, cancellations or strikes beyond the control of Aywayk, additional stop and/or stopovers, change of aircraft or itinerary, political or social problems the traveller decides to abandon their trip they will be charged according to the cancellations fees referred to in Article 4 above. Aywayk will not reimburse any expenses (transport, hotels, catering, taxi….) while the client is under the protection of the airline company. In case of delay at the dispatch or return travel and/or damage to or loss of luggage, denied boarding (overbooking) and/or cancellation of flights by the airline company, we advise you to retain all original documents (tickets, boarding passes, luggage or other coupons) in order to be able to claim your rights vis-à-vis the airline and we recommend you to ask for written proof from the airline company in case of denied boarding (overbooking) and/or cancellation of flights. The traveller must then send his claim including a copy of all documents (retaining the originals) as soon as possible to the airline company in order to claim a refund. Our customer service can in case of difficulty try to assist you in the resolution of the claim. 

6.3. Transportation before and after the tour with Aywayk starts.
If you are organizing your transportation before and after the tour with Aywayk starts by yourself (transport, hotel….) to the starting point of the tour and the return to your residence at the end of the tour we advise you to purchase services (tickets….) that are modifiable and/or refundable and to provide for sufficient time for transfers between airports/train stations. Upon the occurrence of an unpredictable and insurmountable event of a third party or the traveller which modifies the service of your tour with Aywayk and involves changes in the service, Aywayk will not reimburse the cost incurred. 

6.4. Baggage
During air travel the luggage is the responsibility of the airline company. Any litigation during these transfers must be directly managed between the customer and the airline company. For the remainder of the trip all personal belongings remain the sole responsibility of the customer. Aywayk takes no responsibility for lost or damaged personal belongings. If the luggage limit advised by Aywayk is not respected the customer is responsible for any extra charges i.e. payment of excess weight during air travel and the payment of extra porters and/or mules and any other expenses that occur because of this (mule driver, food and accommodation of mule drivers and/or porters). The payment for extra mules and/or porters will have to be paid upfront directly to the person in charge of the tour.

Airline services remain subject to the conditions of the operating carrier.

7 – PRICE

7.1. Private tours
The prices applicable to the tours are those published on Aywayk’s website. The price per passenger and per tour is determined according to the number of participants specified in the corresponding tour offer.

7.2 All other Tours
We communicate you a price for your tour without international flights in order for you to be able to personalise your tour by choosing your dates, services, and mode of transport. The price of the tour will be the one quoted on your personal quote/program issued by Aywayk with an expiration date. 

7.3. All Tours with Aywayk
Upon registration for a tour the price is fixed, final and payable in Euro or USD. However, until 30 days before departure we (Aywayk) can adjust, both increases and decreases, without you being able to cancel without cancellation fees and that for the following reasons:

1. Variations in transport costs, particularly related to the cost of fuel and / or
2. Variations in costs, fees and taxes relating to services provided, such as landing taxes, embarkation, disembarkation at ports and airports and/or
3. Variation of the Euro or USD against the or those currencies used in the destination country. 

Aywayk will charge you the full extra cost induced. Your refusal to pay this price adjustment will be considered as a cancellation on your part. If one or more registered traveller(s) on the same RD cancels their participation in a journey, the tour can be maintained if the remaining participants 
have paid in full, before departure, the possible extra cost of the service which has had to be modified because of the cancellation of one or more travellers. Any refusal on the part of the remaining travellers registered to pay this adjustment will be considered as a cancellation and the cancellation fee schedule in article 4 will apply.

All prices are payable in Euro or USD unless otherwise specified.

If payment is made in cryptocurrency, price calculation follows Article 1.2.

8 – PARTICULAR TERMS AND CONDITIONS FOR OUR TOURS

8.1. When we offer you a tour (brochures or websites) we do not know the exact times of flights. Accordingly, as a precaution Aywayk considers the first and last day of the trip and in some cases the second and the second last as completely devoted to transport even though those days may finally include travel services (accommodation, meals, visits….). 

8.2. The only services considered contractual are the services mentioned in the data sheet on your program or on the internet site www.aywayk.com. All our tours (unless otherwise mentioned) are provided with accommodation in double rooms (two people). Where possible, a single room can be requested, against a surcharge.
 
8.3. The personnel selected by Aywayk or its partners to accompany the group are the sole decision makers during the trip and they are the only ones able to make changes to or modify the program the purpose of ensuring passenger safety, that the tour goes smoothly and to meet unforeseen circumstances. Depending on the weather-, social- and political- conditions and/or the conditions of the peaks to be climbed and/or the physical condition of the travellers, Aywayk, via their representative, may be required to offer the travellers an adapted program and/or require the presence of an extra guide. Additional cost will be at the charge of the clients. The interruption of a tour due to a participant will not give rise to any refund.
 
8.4. Given the character of the organized services, each participant must adhere to the advice and the instructions given by the guide/person in charge of the group representing Aywayk. Guides or any person in charge representing Aywayk cannot be held responsible for any incident, accident or physical injuries which are a result of the initiative of the individual traveller. Moreover, each participant must be aware that there are certain risks due in particular to the distance of medical centres, the state of the road network, the adventurous character of certain tours (those in high altitude, treks, excursions, trips in off-road vehicles etc..). The traveller acknowledges all risks and agrees to total responsibility for any incident and to not hold Aywayk or anyone affiliated with Aywayk (guides, crew etc...) responsible. Aywayk reserves the right, at any moment, to expel individuals whose behaviour can be regarded as endangering the safety and/or wellbeing of the group or another individual within the group. In this case no refund will be made. Good physical fitness and a jovial nature are essential in order to carry out the services proposed by Aywayk.

9 – GROUP SIZE – MINORS

9.1. Aywayk agrees to enrol travellers with a minimum age of 18. Applications for registration for minors who will undertake the journey unaccompanied by their parents or legal guardians, is subject to prior approval of Aywayk and an agreement shall be signed by the parent or legal guardian and marked "authorized by father, mother or guardian.” Unaccompanied minors will, before undertaking the trip, must be in possession of an identity document and all other documents necessary for a trip abroad and an authorization to leave the country of residence. For minors travelling with one parent, guardians, or other adults, you must ensure that you are in possession of documents required for the minor who accompanies you (family register and a national identity card or passport and where applicable, authorization to leave the territory). The travelling minor will also during the entire trip have to carry contact information for his parents or legal guardians (name, address, and phone numbers) in order to be able to contact them directly at any point. 

10 – RESPONSIBILITY

Aywayk cannot be held responsible for consequences of any external events impeding travel, notably
• Loss or theft of airline tickets or tickets for any other transportation 
• Failure to present or presentation of identity and/or health documents, which are expired or not valid long enough (passport, national ID card, visa, vaccination certificate….) or that do not comply with the indications that figure on the travel offer and the RD. In case of failure to check-in (including delay at boarding) 100% of the total price of the tour will be retained. 
• Unforeseen and insurmountable incidents and/or events caused by a third party such as war, political unrest, strikes, riots, technical incidents or administrative incidents beyond the control of Aywayk, airspace congestion, bankruptcy of a service or transportation provider, bad weather, natural catastrophes, delays (including delays in shipping services for sending e-tickets,
 passports….), breakdown, loss or theft of luggage or other personal belongings. The delay or delays and/or cancellations originating from the above-mentioned events as well as the changes in itinerary/program that will result from this will not result in any compensation, notably because of the change in the duration of the originally planned tour or the delay in a stopover. Any additional charges related to a or any disturbance (taxes, hotel, parking, ticket purchase….) will remain the responsibility of the traveller. 
• Cancellation imposed by circumstances of force majeure and/or for reasons related to maintaining the safety of passengers and/or at the order of an administrative authority and/or a significant fluctuation in the or those currencies used in the destination country and/or the economic situation in the destination country. Aywayk reserves the right to change the dates, times or itineraries provided if it determines that the safety of the traveller cannot be ensured, without the latter being able to claim any compensation.
• In case of a partial cancellation of a tour generating changes in the journey, the itinerary, reservations of any transportation (bus, train, boat, plane etc….) and accommodation (hotel, hostel, shelter etc….) Aywayk cannot be held responsible and no reimbursement can be claimed. In case of changes in a tour a new offer will be established, and the expenses associated with the new offer will be at the charge of the client. Your refusal to pay this price adjustment will be considered as a cancellation from you. 
• If one or more travellers on the same RD must cancel, the tour can be maintained if the remaining travellers before the tour commences have paid in full to Aywayk the possible surcharges that might have risen from this cancellation. The refusal from one or more of the remaining registered travellers to pay this price adjustment will be considered as a cancellation on their part and will be charged as stipulated under article 4.

For clarity, force majeure includes but is not limited to:

• War

• Political unrest

• Strikes

• Epidemics or pandemics

• Border closures

• Administrative orders

• Bankruptcy of transport providers

• Natural catastrophes

• Significant currency fluctuations affecting destination operations

Aywayk reserves the right to modify dates, times or itineraries if safety cannot be ensured.

11 – COMPLAINTS

Except in cases of unforeseen and insurmountable events without prejudice to any future legal action, any claim must be addressed to Aywayk via our secure contact form on www.aywayk.com as soon as possible after the tour, including documentary evidence.

12 – PERSONAL INFORMATION

You have the right to request access, correction, or deletion of personal information collected by Aywayk.

Personal data is processed solely for the purpose of organizing and delivering travel services and may be shared with airlines, hotels, transport providers and operational partners where required.

Aywayk does not sell personal data.

Data processing is governed by Aywayk’s Privacy Policy available on the website.

13 – FRAUD PREVENTION AND PAYMENT DISPUTES

Aywayk reserves the right to request identity verification for bookings where fraud is suspected.

If a chargeback or payment dispute is initiated without prior communication:

• Aywayk may suspend or cancel services;

• Aywayk may provide documentation to the payment provider;

• Legal remedies may be pursued where permitted by law.

Fraudulent disputes may result in refusal of future bookings.

14 – ACCEPTANCE OF TERMS

By completing a booking and making payment, the traveller confirms having read, understood and accepted these Terms & Conditions in full.

15 – GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by the laws of the Plurinational State of Bolivia.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bolivia.

General Terms and Conditions updated January 2026

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